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FAQ

  • Do I have to wash the products before returning?
    No! All laundry costs are included in the hire cost of the item(s). We will wash, dry and prepare all of the products prior to your hire date! If any cloths are heavily unclean we ask that you separate them from the rest before returning. We understand that our products can get stained/dirty during hires, however we will not accept the return of intentionally or heavily damaged materials, and the full cost of the item will be billable to the customer. More details can be found in our hire agreement.
  • How do I book/pay for these services?
    Please give us a call! We have a friendly team of expert room dressers who are more than happy to help. We will provide a quick quotation tailored to your requirements. Once confirmed, we require a 50% upfront deposit no less than 14 days prior to the hire date. We accept BACS, Paypal, over-the-phone card payments or contactless on site/at our unit! More details of this can be found on our Hire Agreement.
  • Where are we based?
    We are based in South Shields, UK. We can deliver locally (North East) for a small fee, or we offer 24/7 collection from our unit!
  • Is there a minimum spend?
    No! We can cater from 1-1000 persons on a large range of our stock! Please give us a call for more details and for availability.
  • Can we set up/fit the products?
    Yes! We have an expert team of experienced room dressers available to fit/remove our products. We charge a competitive and fair price for this service, please ask for more details/quotation.
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